Twenty years in this business and I have seen plenty of ups and downs, particularly when it comes to the way INZ processes applications. Over that time, I have also seen how easily, good quality applicants can be caught out by INZ simply taking a different approach to all applicants.

These ups and downs also tend to happen as the political winds change direction and right now we are seeing exactly that as the new coalition Government is trying to clean up the mess left by the previous Government.